Resolve any face verification issues by ensuring:
- You stay still
- You maintain a neutral expression
- Your face is fully visible, without glasses or masks
- The camera lens is clean
- You are in a well-lit area, free from glare
ℹ️ There is a limit to the number of face verification attempts. If you reach this limit, please contact our support team for assistance.
Face verification can only be completed once per user; attempting face verification on multiple accounts, even if the other accounts are terminated, will result in account deactivation.
If the "Start verification" button is greyed out, please check the following:
- Your default browser is Google Chrome or Safari
- You have scrolled to the bottom of the page
- You have agreed to the terms and conditions
- Your internet connection is stable
- Ad blockers are disabled
- Your device is in portrait mode
If the issue persists after trying everything above, try using a different device. It might be a compatibility issue.